Hilton Reviews

t’s is the hottest day ever in the UK. I’ve just driven my 89 year old mother 3 hours to go to a family funeral. My mother needs to use a wheeled walker to get about, has a heart condition and really struggles with the heat.

Therefore when booking a hotel I looked for one that had air conditioning. Pretty clear on the site I would say. But still. I phoned anyway to check and confirm.

I also asked for a room near reception / on ground floor. I got an email to confirm that (2nd photo).

We get to the hotel and:

(a) the room is on the on the 1st floor, and even for an able bodied person is 2 or 3 minutes walk (room 131). Not so quick for an octogenarian with a walker. Thank god I had put the wheelchair in the boot against my proud mother’s wishes.

(b) the room does not have air conditioning. Wonderful. I show the lady at reception the hotel profile on booking.com which pretty clearly says facilities include air conditioning. She accepts and admits that it does say that. But apparently it’s not “all rooms”. So that’s ok and not at all misleading is it.

We complain. There are no rooms left with air conditioning. Our room is still a long walk from reception.

They do not even have a fan they can give us. Attitude of “sorry there’s nothing we can do”

But you know what. A lovely elderly gentleman who is staying here over hears us and says he has a spare small fan in his room that he can lend us and goes and gets it.

I am also told we are expected to still pay full rate.

Unfortunately there doesn’t seem to be a suitable alternative within 40 miles to stay at. So we are stuck here.

So. We go to the lift. Guess what. It’s out of order. You really couldn’t make it up. So we wait around whilst the duty manager tries to find a key to a cupboard to get it working again. She cannot find the key to the cupboard. But don’t worry. There’s even longer walk to the hotel.

I’m waiting to see if we get an appropriate response. I do not expect to pay the full amount. Over to the hotel. And if they fail to act will raise as a dispute with the card company as quite simply we have not been provided with the advertised and promIsed facilities.

Right time for a nice shower. Hmmm. Not so nice. Filthy shower tray. Lovely. That’s appealing for a purportedly luxury hotel.

Utterly disgraceful. But hey. We got a free cookie because it’s a Doubletree Hilton. That makes up for it right? One of the worse hotel experiences I can recall and can categorically say will never stay at this chain again.

I did look for a way to contact Hilton Hotels directly but there was nothing on their website that I could find that would give me the opportunity to provide private feedback.

I made a reservation for a stay using the only phone number at the hotel site *******090 which appears to be a contracted company "Reservations.com." The phone tree was poor but I managed.

Then the conference was changed and I had to cancel... but, after going through the phone tree twice, the automated messages said no cancelling until a week before my intended stay. When I called back using the number from the confirmation, again for Reservations.com *******090, the phone tree took half the information then said it couldn't help and put me on hold for a person. The person couldn't find the reservation number (repeated multiple times) nor my information and told me to call the hotel directly and gave me a number *******281. I did so and went through the same problem of a phone system that couldn't handle a voice call, after giving it 3 data points it didn't understand the last one. (Frankly, it sounded like the same tree). The system put me on hold and finally I got a person. And the connection was filled with static and took some adjusting for me to understand her. She did say it was their system.

That person was able to cancel my reservation (after I gave all the information for the nth time. But clearly had to follow a script that included me listening to another sales pitch even though I already said I'm never attempting to stay at a Hilton again if I can help it. This is a Hilton problem, not an individual hotel problem. This is not hospitality. This is being processed meat.

I stay here last night. Tiny room, room service £21 for a pizza (no thanks). At 0700hrs, 0728hrs and 0751hrs I tried to call reception to get shuttle bus times and got no reply. When I arrived at reception I was informed that they were too busy to answer. I am a HHonors Diamond member but would not choose this hotel again. Poor service, poor room, poor bed, overpriced services.

They took 600 dollars from never told me can't get my money back can't get to stay where I want they got to keep the money Highway robbery I'm done with the Hilton

I booked and paid for a room 5 weeks in advance. Received the confirmation of the reservation. So, a day before my trip they send me an email saying the room is not available. WHAT?! I call and they tell me a customer extended their stay and the room is not available for me. WHAT?! Agent tell me "Hilton guidelines specify if a client wants to extend their stay, they have priority". WHAT?! But I paid for the room 5 weeks ago! "Sorry sir those are our guidelines" So, apparently, the service provided Hampton Inn by Hilton to customers is like the wind, and the wind blows!

Hi, still at this doubletree hotel but just needed to leave this review as the team is so amazing..2 people just served me Mr Sunny and Savera, guess they are from India if not apologies..but I have never received a service like that before..want to say thank you to both of them and keep it up.. would surely ? be coming again thank you

Worst stay ever! Let's start from the beginning… we arrive around 5pm to check in, we were told the room we reserved was not available because of double booking, then when we decided to settle on the room we didn't want they told us the incidental deposit FOR LOCALS was $150! That's what we've paid at RESORTS for incidentals never this much for a weekend hotel stay! And there was ABSOLUTELY NO mention of this when we booked the reservation on the Hilton App! Because we were so upset with first not getting the room then getting hit with $150 incidentals deposit, the front desk tried to get us a better room but said we had to wait till it was cleaned. We got some Starbucks and came back, paid the incidentals and she handed us our keys, not saying anything about Wi-Fi, breakfast, or checkout like we heard her say to everyone else. One of our keys didn't work, the room smelled like someone poured bleach everywhere, there was only one trash can in the bathroom, the hot water took 15 minutes to get hot then only stayed hot for about 10. There were ants and nats in the room. When we went to check out we noticed they charged us an extra $355! Front desk couldn't explain it, and the manager TRUDY couldn't explain it, but instead of just saying "we're not sure why this happened we can look into it, sorry for the inconvenience", she tried to gaslight us, contradicting everything she was saying, making it seem like it was a normal charge and was supposed to happen! Absolutely the worst stay I've ever had! I will never be going back, and I 10 out of 10 DON'T RECOMMEND!

Sunny danielle Ashley best bar staff ever to be seen in Any hilton hotel me and my wife have entertained in 10 years these 3 had us sitting at the bar from 10 o'clock till 1am with laughs and giggles we have never felt more at home than with these 3 they need a pay rise for what they deal with

Hilton Virginia Beach Oceanfront Stay...
I am writing to your company about my experience on January 14-16, 2022. First, let me start by saying that I stay at your Hilton or Hilton Garden Inn every year during the same dates for my anniversary. We booked the room by calling the number you have listed online. We asked for an ocean view room; we got a side view room when we arrived. Not realizing that the number we dialed from what we thought was from your direct website +1 757-213-3000 to book our reservations, I called the front desk to complain about the side view room, I was asked to bring my phone down to the front desk. The clerk wanted to look at the reservations. After reviewing them, I was informed that we were stuck in the room we were given since a third party made the reservations. I was not happy! I don't care if it cost more, but do NOT give me other options that did not sit right with me. We requested a microwave for our room. One was brought, and the condition of that microwave… I couldn't believe a Hilton would even have something like that in their possession. The microwave was beaten and banged up, the start and stop buttons were scratched off. That microwave was so bad; we wouldn't give a dog food out of that machine. What trash! The restaurant was closed Saturday, not to open until Sunday morning for breakfast. Not to mention that the weather was so cold, and the hotel restaurant being closed was so inconvenient. We had to head out to grab something to eat outside the hotel. All of this took place Friday to Saturday now; let us go into Saturday night and our new neighbor. We ended up with someone next door who decided to leave their music blasted. I woke up at 2:26 am to loud music and tried to sleep it off or ignore it. Finally, I called the front desk, with no answer, I decided to go downstairs. When I approached the front desk, a tall gentleman named Akil asked how he could help me. I told him what was going on; he suggested sending security up. That is exactly what happened; the guard came up and had to knock three separate times to wake up my neighbor and tell them to turn the music down. They turned it off. I laid back down until 8:30 am and then decided to check out.
I was not happy with this weekend. The hotel was not at all accommodating. The only people I would love to give kudos to would be the desk clerk Akil and the security guard (Ethan). I asked for his name at our checkout for handling the situation next door to my room. I do not EVER plan on recommending people to this establishment or even visiting it myself. I would suggest that the front desk pay attention to their clientele. This year and last year, having loud, unruly neighbors has happened twice. You cannot tell who would be out of control, but if you at least had the floor designated to all adults or one to families with small children, or even teenagers, it may lessen aggravation issues.

I went into Hampton Inn in Manning, SC with Hilton app on my phone. The room listed for $112 for that night. The girl at the desk said it would be $152 for the night and they did not pricematch the Hilton site. I am a diamond member with Hilton, and always use them. I got in my car and drove next door to Best Western. I will use up all my points and no longer stay exclusively at Hilton.

I booked a 3 night Christmas residential package at the Scunthorpe Forest Pines by Double Tree Hilton for myself and my husband. We were looking forward to a relaxing and upmarket break and a Christmas where everything was done for us. I knew there was a problem when we pulled up and 2 coaches were in the car park. Christmas Day was a nightmare - every meal was a ‘buffet’ and I had to serve my own meals in what could only be called a ‘bun fight’ with lots of people without masks breathing and touching food that had been cooked for a long time. I have previously always felt safe in hotels during the pandemic but this was the first time I felt unsafe. The final straw came at breakfast on Boxing Day when older children were running round in pyjamas and even an adult was sat eating breakfast in pyjamas. This was not what I paid £750 for. The staff were in no way to blame it was the organisation. Clearly getting lots of bookings was more important than quality and standards and what most people would expect from paying for an expensive 3 night stay. When I booked out a day early because I could stand no more and felt very unsafe. At no stage did the receptionist ask why I was checking out early and if everything was OK with our stay. I provide a review stating all of this but declined to put in Trust Pilot at that stage hoping the hotel would contact me to discuss my concerns/issues but of course they have not. I always used to rate the hotel having spent my 60 th birthday there with all of my family and it being excellent. However that was when it was under Q hotels. I will never repeat the experience and it absolutely ruined our Christmas. A very expensive mistake!!!!

I have nothing but good to say about this place. Daniel the chef as well Antwon the server had a very good customer service skills. The next time I come down to visit I will visit this place thanks.

I recently saw a Hilton ad showing 2 men with a child walking into Hilton hotel room. I was about to decide to give Hilton $100,000+/year in business. I will not enable companies that kowtow to Leftist agendas. I have no problem with gay couples, however, they represent 1/1000 couples in USA, and they cannot have kids by NATURE, so why are they being promoted on TV?

We had a wonderful experience at the Hilton Orlando resort. What started as a very difficult trip with delays turned out to be one of the most memorable trips with Hilton. A very special thanks and recognition to Kayla Anderson at the Hilton Orlando resort who went out of her way to ensure we were taken care of adequately, and that we were fully satisfied. It was our 25th anniversary and Kayla made sure it would be a special one to remember! Thanks so much Kayla. You are an outstanding, thoughtful, kind, and considerate person that makes Hilton members feel extra special. Hilton should be very grateful to have you as part of their family. You are AWESOME!! Can’t wait to see you next time.

My partner & I stayed in central London at the Hilton,it was horrific and that was after they supposedly upgraded our room because the one we were in was not fit for use,wallpaper was coming off the walls the carpets were past their sell by dates, it was a mess, there's more but I can't be bothered.